Access My Data - Known as the Right to Access (Article 15)
You have the right to access a copy of the personal information we hold in relation to you, and further details about how we collect, share and use your personal information.
Typical requests submitted under Article 15: -
• The transcript of a specific call with our customer service team.
• Copies of all written correspondence between you and us (our service providers).
• A copy of all personal and account information retained by us.
Submit a request form
NOTE: If you seek general account
information (i.e. a utility bill reprint, meter readings or letter
confirmation) as proof of residence, or
are a representative acting on behalf of a commercial entity or deceased
individuals estate please contact Electric Ireland or ESB Energy customer service directly.