Irish engineering consultancy, ESB International, today (2nd September) announced that it has won a €750,000, 18-month contract with Tanzania Electric Supply Company Limited (TANESCO). The contract, which was won through an open and competitive tendering process, will see ESB International provide consultancy services for the design and implementation of TANESCO’s centralised customer contact centre in Dar es Salaam, Tanzania. The contract is funded by the World Bank under its Tanzania Energy Development and Access Project (TEDAP) programme.

The TEDAP World Bank programme was launched to improve the quality and efficiency of the electricity service provision in Tanzania, and to establish a sustainable basis for energy access expansion and renewable energy development in the country.

Commenting on the contract Ollie Brogan, Managing Director of ESB International said: “Winning this contract reflects the depth of expertise ESB International has, which increasingly puts us in a good position to win business in highly competitive world markets. This contract will demonstrate our in-depth knowledge of electricity utility operations and of leveraging state-of-the-art IT and telecoms technology to support an efficient and more enhanced customer service offering.”

As the engineering consultant arm of ESB, a leading energy company, we can provide our clients with unparalleled experience and expertise,” he added.

Eng. Ms. Sophia Mgonja, the Acting Deputy Managing Director Distribution & Customer Service of TANESCO said: “We are pleased to award this contract to ESB International and look forward to continuing to solidify a good working relationship with them. We anticipate tapping into their contact centre expertise to help to manage our business and continue to improve its performance over the coming 18 months.”

She added: “The broad objectives of this project are to improve the quality and standards of service in order to enhance TANESCO’s customer relations and improve its revenue collection.”

This follows other major projects won by ESB International in Tanzania. In 2008, ESB International won an international competitive tender to provide energy sector consultancy services over a five year period to the Millennium Challenge Account Tanzania (MCA-T). The $200 million Energy Project, which was wholly funded by the US Government through MCA-T, aimed at guaranteeing the long-term development of power generation and transmission networks in Tanzania for future generations.

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About ESB International

ESB International is one of Europe’s leading engineering consultancies, specialising in the electricity sector, to provide utility and asset management, consulting and strategic advice to over 115 countries worldwide. The company works with power utilities including its parent company ESB, governments, and private sector clients to manage large scale capital infrastructure projects and deliver efficient, effective and sustainable electricity.

ESB International provides specialist advice in all aspects of thermal and renewable power generation, electricity transmission, distribution and strategic consultancy, as well as expertise in emerging technologies in areas such as smart metering, ocean energy and electric vehicle charging networks.

ESB International has established itself as an ethical, environmentally responsible provider of high quality utility services and engineering consultancy skills for almost four decades. ESB International headquarters are based in Dublin, Ireland, currently employing over 800 staff worldwide. For more information visit www.esbi.ie

 

About TANESCO

Tanzania Electric Supply Company Limited (TANESCO) is a parastatal organisation under the Ministry of Energy and Minerals. The company generates, transmits, distributes and sells electricity to Tanzania Mainland, and sells bulk power to the Zanzibar Electricity Corporation (ZECO) which in turn sells it to the public in islands - Unguja and Pemba. TANESCO owns most of the electricity generating, transmitting and distributing facilities in Tanzania Mainland, which has an estimated population of 49.6 million people (World Fact Book, 2014). For more information visit http://www.tanesco.co.tz/