Storm Ophelia Outage update - 5:05 pm Wednesday 18 October 2017


Storm Ophelia Outage update: Power restored to 280,000 homes and businesses

• Estimated restoration times now available on the Powercheck app and and by calling 1850 372 999 (and with MPRN number to hand, by pressing option one)
• It is expected that the majority of the remaining 105,000 customers will have their power restored in 3 to 4 days, but some customers in isolated pockets will not be restored until Tuesday
• Crews arriving from Northern Ireland, Scotland, England, Wales, France and the Isle of Man

Issued:  5:05 pm Wednesday 18 October 2017

@PICTURE DESKS: Link to ESB Flickr account with photos of crews at work, NIE Networks crews receiving induction in Portlaoise, and photos from our temporary call centre in Leixlip, below (No Repro Fee)

About 2,500 ESB Networks staff and 1,000 contractors have restored power to 280,000 homes and businesses. Crews are continuing to work on restoring power to the remaining 105,000 customers, and have been joined in their efforts by 283 staff from electricity utilities in Northern Ireland, Scotland, England, Wales, the Isle of Man and France.

ESB Networks have published estimated restoration times on our PowerCheck app and website for homes and businesses remaining without power. ESB Networks acknowledges that this is a difficult time for our customers without supply and we are working as quickly as possible to restore supply to everyone. 

These can be accessed on the PowerCheck App for iPhone and Android devices or at Customers, with the MPRN number can also access the ESB Networks webpage. Those without supply can  also call 1850 372 999 for estimated restoration times. They should have their 11-digit MPRN to hand – on the top left hand corner of every electricity bill - and hit option one when prompted. They will then be advised when we expect to restore power to their home or business.

Having assessed the extent of damage to the network in the given area, these times are the best available estimation by our engineers and network technicians of when electricity supply will be restored. It is an estimated timeframe and is subject to on-going review and change.

Download photos (no reproduction fee).

For updates and important safety messages see ​the ESB Networks blog.

A further update will issue at around noon tomorrow Tuesday 19 October 2017.