- Residential Electricity increase of 10.9 per cent, which equates to €13.71 per month on the average electricity bill
- Residential Gas increase of 29.2 per cent, which equates to €25.96 per month on the average gas bill
- Ongoing disruption in the geopolitical landscape continues to drive unprecedented price escalation in wholesale gas
- Electric Ireland pledges €3 million for new Hardship Fund to support its customers
- The lowest standard unit rate for electricity in the market is offered by Electric Ireland for bill pay customers
Friday July 1st, 2022
Electric Ireland has today, (Friday July 1st), announced plans to increase residential electricity bills by 10.9 per cent and gas bills by 29.2 per cent with effect from 1 August 2022.
The increase equates to €13.71 per month on the average residential electricity bill and €25.96 per month on the average residential gas bill, based on the estimated annual bill as defined by the Commission for Regulation of Utilities (CRU).
Commenting on the announcement, Suzanne Ward, Interim Executive Director, Electric Ireland said; “We understand this price increase is unwelcome news for our customers. We delayed this increase as long as we could, but unfortunately, the situation in Eastern Europe and a reduction in the reliability of gas flows has resulted in sustained higher energy costs throughout Europe. We have seen a very substantial increase in the cost of wholesale gas, which in turn, impacts both our gas and electricity prices.
“We are determined to continue offering the best value we can for customers by providing one of the lowest standard electricity rates in the market. This rate is automatically available to all of our loyal customers – not just new customers. We also have flexible payment plans for those who are struggling to pay their energy bills.
In addition, based on feedback that last year’s Electric Ireland Hardship Fund made a real difference in customers’ lives, we have pledged €3 million to a new Hardship Fund which will operate from Autumn to help customers experiencing payment difficulties at the coldest time of the year.”
Electric Ireland offers a range of solutions to help customers with financial challenges including flexible payment plans, payment holidays, PAYG meters, Smart Meter Plans, energy use insights and energy saving tips and advice.
ENDS/
Media queries to:
ESB Press Office
Tel: 01-7026009 / 087-2557186
Email: corporatecommunications@esb.ie
Notes to Editor
Electric Ireland Estimated Annual Bill Increases
| % EAB Increase | Current EAB | Proposed EAB | Annual Change | Monthly Change | Weekly Change |
| Electricity 10.90% | €1,509.42 | €1,673.97 | €164.55 | €13.71 | €3.16 |
| Gas 29.20% | €1,065.88 | €1,377.42 | €311.54 | €25.96 | €5.99 |
| Dual Fuel 18.50% | €2,575.30 | €3,051.39 | €476.09 | €39.67 | €9.16 |
How is the price increase broken down in customer bills?
- Customers will see their average electricity bill increase by 10.9% including PSO and VAT.
- Customers will see their Electricity unit rate increase by 11.35% or €10.22 per month/€122.64 per year.
- Customers will see their electricity standing charge increase by 11.35% or €2.36 per month/€28.32 per year.
- Customers will see their average gas bill increase by 29.2% including Carbon Tax and VAT.
- Customers will see their gas unit rate increase by 31.9% or €20.30 per month/€243.54 per year.
- Customers will see their gas standing charge increase by 31.9% or €3.52 per month/€42.28 per year.
Customer Support
At Electric Ireland we are aware that some of our customers may experience financial difficulties and uncertainty, and we have put in place a range of initiatives to support customers in such circumstances.
- Included is a new €3 million Electric Ireland Hardship Fund opening this Autumn to help customers who have difficulty paying their bills. The fund will operate throughout the winter months and into next year to ensure customers who need assistance in paying bills are supported. Access and administration criteria for the new fund will be announced over the summer.
- This brings to €6 million the amount Electric Ireland have committed since Winter 2020, to provide additional support to those of our customers who are experiencing difficulty in paying bills, not including bad debts.
- In December 2020 Electric Ireland administered €1 million to support 10,000 registered vulnerable customers via a Christmas credit
- In March 2021, a €2 Million Hardship Fund was announced to support customers who were having difficulty in paying bills initially as a result of the Covid pandemic and then as a result of increasing energy costs. The funds were administered by our partners SVP and MABS in the form of energy credits.
- As a matter of course, Electric Ireland engages with all residential customers who experience difficulty paying their bills in line with the voluntary Industry Energy Engage Code and we encourage any Electric Ireland customer who has difficulty in paying their energy bill to contact us and we will work with them to put in place a manageable payment plan. We have many thousands of these payment plans in place at present.
- Electric Ireland works with Fuel Poor customers who sign up to the Household Budget Scheme, or Industry Solution Prepayment Meter as a way to pay their energy bills and also apply a 5% discount.
- We also provide several flexible payment options to help customers, including an Equaliser product that enables customers to spread their energy costs in equal payments across the year or to take a payment holiday by agreeing a plan to pay their bills over eleven months instead of twelve.
- At Electric Ireland, we are committed to providing the best value to our customers and currently offer the lowest standard unit rate in the market for electricity bills, with an available additional enduring discount rate of up to 8.5% for direct debit and e-billing customers, which reduces those unit rates further.
Customers who are experiencing financial difficulty or having trouble paying their energy bills are asked to please call our team on 1800 372 372 or email service@electricieland.ie
01 IÚIL 2022
Méadú ar Phraghsanna Fuinnimh fógartha ag Electric Ireland i bhfeidhm ón 1 Lúnasa 2022
- Méadú 10.9 faoin gcéad ar Leictreachas Cónaithe, arb ionann é sin agus €13.71 sa mhí le bille leictreachais ar an meán
- Méadú 29.2 faoin gcéad ar Ghás Cónaithe, arb ionann é sin agus €25.96 sa mhí le bille gáis ar an meán
- An suaitheadh leanúnach geopholaitiúil atá taobh thiar den mhéadú nach bhfacthas a leithéid riamh ar phraghas an gháis mórdhíola
- €3 mhilliún geallta ag Electric Ireland mar Chiste Cruatain chun tacú lena chustaiméirí
- Tá an ráta caighdeánach is ísle in aghaidh an aonaid don leictreachas sa mhargadh á chur ar fáil ag Electric Ireland dá chustaiméirí a íocann de réir billí
Dé hAoine an 1 Iúil 2022
Tá Electric Ireland tar éis a fhógairt inniu (Dé hAoine an 1 Iúil) go bhfuil pleananna ag an soláthraí billí le haghaidh leictreachas cónaithe a mhéadú faoi 10.9 faoin gcéad agus billí le haghaidh gás cónaithe a mhéadú faoi 29.2 faoin gcéad. Beidh an méadú sin i bhfeidhm ón 1 Lúnasa 2022.
Is ionann an méadú sin agus €13.71 sa mhí anuas ar an mbille le haghaidh leictreachas cónaithe ar an meán agus €25.96 sa mhí anuas ar an mbille le haghaidh gás cónaithe ar an meán, na suimeanna sin bunaithe ar an mbille bliantúil measta arna shainiú ag an gCoimisiún um Rialáil Fóntas.
Agus í ag trácht ar an bhfógra, dúirt Suzanna Ward, Stiúrthóir Feidhmiúcháin Eatramhach Electric Ireland an méid seo: “Tuigimid go maith nach dea-scéala atá sa mhéadú seo ar phraghsanna dár gcustaiméirí. Chuireamar an méadú seo siar a fhad ab fhéidir linn ach, ar an drochuair, tá costais leanúnacha níos airde fuinnimh ann ar fud na hEorpa mar gheall ar chúrsaí in Oirthear na hEorpa agus de dheasca nach féidir brath ar na sreafaí gáis an oiread céanna níos mó. Tá méadú iontach suntasach tar éis teacht ar chostas an gháis mórdhíola agus tá tionchar aige sin ar na praghsanna atá againne ar ghás agus ar leictreachas.
“Táimid diongbháilte go leanfaimid orainn chun an luach is fearr agus is féidir a chur ar fáil dár gcustaiméirí agus, mar sin, ceann de na rátaí caighdeánacha is ísle ar leictreachas sa mhargadh a sholáthar. Tá an ráta seo ar fáil go huathfheidhmeach do gach duine dár gcustaiméirí dílse, ní hamháin do chustaiméirí nua. Tá pleananna solúbtha íocaíochta againn fosta dóibhsean atá ag streachailt le híoc as a gcuid billí fuinnimh.
Anuas air sin, ós rud é go bhfuaireamar aiseolas go ndearna Ciste Cruatain Electric Ireland na bliana seo caite an-difear i saol custaiméirí, tá €3 mhilliún geallta againn le tabhairt do Chiste Cruatain nua a bheidh i bhfeidhm ón bhfómhar chun cuidiú le custaiméirí a mbeidh deacrachtaí íocaíochta acu le linn na tréimhse is fuaire den bhliain.”
Tá fuascailtí éagsúla ag Electric Ireland chun cuidiú le custaiméirí a bhfuil dúshláin airgeadais acu, lena n-áirítear pleananna íocaíochta solúbtha, sosanna ó íocaíocht, méadair íoc-mar-a-úsáidtear, Pleananna Méadar Cliste, eolas ar úsáid fuinnimh agus leideanna agus comhairle le fuinneamh a spáráil.
CRÍOCH/Ceisteanna ó na meáin le cur faoi bhráid:
Preasoifig ESB
Teil: 01-7026009 / 087-2557186
Ríomhphost: corporatecommunications@esb.ie
Nótaí don eagarthóir
Méaduithe ar Bhille Measta Bliantúil (BMB) Electric Ireland
Méadú (%) ar BMB BMB reatha An BMB beartaithe Athrú bliantúil Athrú míosúil Athrú seachtainiúil Leictreachas 10.90% €1,509.42 €1,673.97 €164.55 €13.71 €3.16 Gás 29.20% €1,065.88 €1,377.42 €311.54 €25.96 €5.99 Breosla déach 18.50% €2,575.30 €3,051.39 €476.09 €39.67 €9.16 Cén chaoi a ndéanfar miondealú ar an méadú ar phraghsanna i mbillí an chustaiméara?
- Feicfidh custaiméirí méadú faoi 10.9% ar a mbille leictreachais ar an meán, tobhach oibleagáide seirbhíse poiblí (PSO) agus CBL san áireamh.
- Feicfidh custaiméirí méadú faoi 11.35% nó €10.22 sa mhí/€122.64 sa bhliain ar an ráta in aghaidh an aonaid leictreachais.
- Feicfidh custaiméirí méadú faoi 11.35% nó €2.36 sa mhí/€28.32 sa bhliain ar an mbuanmhuirear leictreachais.
- Feicfidh custaiméirí méadú faoi 29.2% ar a mbille gáis ar an meán, cáin ar charbón agus CBL san áireamh.
- Feicfidh custaiméirí méadú faoi 31.9% nó €20.30 sa mhí/€243.54 sa bhliain ar an ráta in aghaidh an aonaid gáis.
- Feicfidh custaiméirí méadú faoi 31.9% nó €3.52 sa mhí/€42.28 sa bhliain ar an mbuanmhuirear gáis.
Tacaíocht do chustaiméirí
Anseo in Electric Ireland, tuigimid go maith go bhféadfadh deacrachtaí agus éiginnteacht airgeadais a bheith ag cuid dár gcustaiméirí. Tá tionscnaimh éagsúla curtha i bhfeidhm againn chun tacú le custaiméirí má bhaineann cúinsí mar sin leo.
- Ar cheann acu sin tá Ciste Cruatain nua €3 mhilliún ag Electric Ireland. Cuirfear tús leis le linn an fhómhair i mbliana chun cuidiú a thabhairt do chustaiméirí a mbeidh deacracht acu íoc as a gcuid billí. Beidh an ciste ag feidhmiú i rith mhíonna an gheimhridh agus i dtús na bliana seo chugainn lena dheimhniú go mbeidh tacaíocht ann do chustaiméirí a bhfuil cúnamh uathu chun billí a íoc. Déanfar na critéir rochtana agus riaracháin don chiste nua a fhógairt le linn an tsamhraidh.
- Fágann sé sin gur €6 mhilliún an méid atá geallta ag Electric Ireland ó bhí geimhreadh 2020 ann chun tacaíocht bhreise a chur ar fáil do na custaiméirí sin atá againn a bhfuil deacrachtaí acu íoc as billí, gan drochfhiacha a chur san áireamh.
- I mí na Nollag 2020, rinne Electric Ireland €1 mhilliún a riar mar chuid de shochar Nollag chun tacú le 10,000 custaiméir cláraithe leochaileach.
- I Márta 2021, fógraíodh go mbeadh Ciste Cruatain €2 mhilliún ann chun tacú le custaiméirí a raibh deacracht acu íoc as a gcuid billí mar gheall ar phaindéim Covid-19 i dtús báire agus ansin mar gheall ar chostais fuinnimh ag dul in airde. Is iad ar gcomhpháirtithe, Cumann Naomh Uinseann de Pól agus an tSeirbhís Buiséadaithe agus Comhairle Airgid, a d’úsáid sochair fuinnimh leis na cistí a riar.
- Is gnách linn dul i mbun plé le haon chustaiméirí cónaithe a mbíonn deacracht acu íoc as a gcuid billí, i gcomhréir le Cód Rannpháirteachais deonach an Tionscail Fuinnimh agus molaimid d’aon chustaiméirí de chuid Electric Ireland a bhfuil deacracht acu íoc as a gcuid billí leictreachais teagmháil a dhéanamh linn agus beimid in ann obair i gcomhar leo plean inláimhsithe íocaíochta a chur i bhfeidhm. Tá na mílte ceann de na pleananna íocaíochta seo i bhfeidhm againn faoi láthair.
- Bíonn Electric Ireland ag obair le custaiméirí ar bheagán breosla atá cláraithe le Scéim an Bhuiséid Teaghlaigh nó cláraithe le haghaidh Méadar Réamhíoctha mar Réiteach Tionscail mar bhealach le híoc as a gcuid billí fuinnimh. Cuirimid lascaine 5% i bhfeidhm chomh maith.
- Cuirimid roghanna solúbtha íocaíochta éagsúla ar fáil chun cuidiú le custaiméirí. Ar cheann acu sin tá Cothromóir, is é sin táirge a chuireann ar a gcumas do chustaiméirí a gcostais fuinnimh a roinnt ina n-íocaíochtaí cothroma i gcaitheamh na bliana nó sos íocaíochta a thabhairt ach teacht ar phlean a gcuid billí a íoc thar thréimhse aon mhí dhéag seachas dhá mhí dhéag.
- Anseo in Electric Ireland, táimid tiomanta ó thaobh an luach is fearr is féidir a chur ar fáil dár gcustaiméirí. Faoi láthair, tá an ráta caighdeánach is ísle in aghaidh an aonaid á chur ar fáil againne sa mhargadh le haghaidh billí leictreachais. Anuas air sin, tá ráta lascaine seasmhach againn suas le 8.5% atá ar fáil ag custaiméirí a íocann trí dhochar díreach nó ríomhshonrascadh, a laghdaíonn na rátaí aonaid seo a thuilleadh fós.
Iarrtar ar chustaiméirí a bhfuil deacracht airgeadais acu nó a bhfuil deacracht acu íoc as a gcuid billí fuinnimh glao a chur orainn ar 1800 372 372 nó ríomhphost a chur chuig service@electricieland.ie