Four Telecommunications Towers are pictured against the sky with trees also in the background

Safety and Site Access

Health and Safety are core values of our business, and secure site access management is an integral feature of our commitment to safety.

Our Commitment

At ESB Telecoms, we prioritise a safe and healthy working environment for our staff, contractors, customers, and those affected by our work. As part of the ESB Group, safety is a core value, essential to our socially responsible operations. Leveraging our unique position as a subsidiary of the ESB Group, we infuse reliability, credibility, and a steadfast commitment to safety into our business model. Secure site access is fundamental to our organisation, and its management and ongoing enhancement is an essential aspect of all our operations.

Our Guiding Principles

- Our core objective is Zero Lost Time Incidents for our staff, contractors, and customers.

- We uphold the utmost standards in all work practices to guarantee the safety of employees, contractors, and individuals affected by our activities.

- We expect compliance with all applicable safety, health and environmental legislation.

- We expect compliance with ESB Telecoms safety procedures.

- We offer an interactive safety management system to enhance site safety.

Our Safety Standards

ESB Telecoms views the safety of employees, contractors and the public as paramount. Individuals who work on our sites must have completed the SOLAS Safepass training course and ESB's safety training courses. In line with all Health and Safety Authority (HSA) regulations, every effort is made to ensure that no member of the public has access to our telecommunications sites. ESB Telecoms Contractor Safety Guidelines work in conjunction with the Safety, Health and Welfare at Work (Construction) Regulations.

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Zero Lost Time Incidents

At ESB Telecoms we endeavour to achieve Zero Lost Time Incidents in all aspects of our business operations.

Site Inspections

We are committed to ongoing telecommunication site inspections and behavioural safety audits to ensure the highest safety standards.

Reporting of Safety Issues

We expect that all site visitors report safety issues immediately on the ESB Telecoms MyLocken app.

Secure Site Access

At ESB Telecoms we are digital, and data driven, and this commitment is at the heart of our secure site access management solutions. Both our Safety Extranet application and the My Locken application are a testament to our commitment to leveraging digital technologies to enhance safety management and operational efficiency.

My Locken app

We leverage data and digital technologies to enhance our people and customer experiences, ensuring a safer, smarter, and more efficient infrastructure and product ecosystem. The advanced features of the ESB Telecoms MyLocken app transforms how you access our tower sites and streamlines permits to work processes. The Lone Worker feature enhances safety standards, adding an extra layer of protection. This app showcases our commitment to delivering a secure, versatile and safe access management solution and enabling a more efficient and streamlined workflow.

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Safety Extranet Application

Our Safety Extranet Application is engineered to transform the way we manage tower operations and safety protocols. As a digital platform, it integrates numerous functionalities that streamline the process of site access management, enhancing both efficiency and security for our customers and contractors. For new users, the registration process is user-friendly, simply request a login by emailing h&sdocuments@esb.ie and gain access to the full suite of functionalities.

Email Us: h&sdocuments@esb.ie

Out of Hours Customer Care

At ESB Telecoms, we pride ourselves on our proactive approach to network management and customer care. The Telecoms Operation Centre (TOC) is at the heart of our commitment to delivering consistent and reliable service to our customers. Equipped with state-of-the-art network monitoring and fault management tools, the TOC ensures that any issues affecting our services are promptly identified and addressed. This proactive approach is instrumental in maintaining the high standards we promise in our Service Level Agreements.