Contact Us

What we do

Under regulatory arrangements approved by the Commission for Regulation of Utilities (CRU), ESB’s licensed functions as the owner of the transmission and distribution electricity networks in Ireland (Transmission Asset Owner and Distribution Asset Owner) are carried out by ESB staff assigned to ESB Networks business unit, managed by ESB Networks DAC (an ESB subsidiary company). The ESB Networks business unit also carries out the functions of ESB Networks DAC as the licensed Distribution System Operator. Further information on these regulatory arrangements is available here.

Email & Phone

T: 1800 372 757
Monday to Friday: 8.30am to 6pm
Saturday: 8.30am to 1.30pm

From Abroad: 00353 21 238 6555

If possible please have your MRPN Number to hand when calling.

Email: esbnetworks@esb.ie

Website:www.esbnetworks.ie

Power Outages (esbnetworks.ie)

Networks Emergency and Loss of Supply Contact Information

T: 1800 372 999 (24/7 service)
From Abroad: 00353 21 238 2410 (24/7 service)

Please call this number to report an emergency or a loss of supply. When you phone us you will be asked to choose one of two options. One of the options is for reporting a loss of supply, while the other option is specifically for emergency calls i.e. for reporting damage to networks through cable dig-ins or dangerous situations such as fallen power lines. Note: Whenever possible, this service will provide the caller with details of existing faults and estimated restoration times. If necessary, the caller can also choose to speak to a customer service agent.

What we do

Instead of talking about ourselves, we’d like to talk about how you’re at the heart of everything we do. Whether you’re a residential or business customer, our ambition is to always offer you the most relevant, affordable and innovative energy solutions that answer the way you use our electricity or gas services. We call this ’Smarter Living’ - a way of understanding and answering your needs so you can enjoy our energy with more control and in sustainable ways. ‘Smarter Living’ also defines our approach to supporting community initiatives and sponsorships.

Email and Phone

Service
T: 1800 372 372 Monday to Saturday: 8am to 8pm 
E: service@electricireland.ie

Sales
T: 1800 305 090
Monday to Friday: 8am to 8pm
Saturday:9am to 5.30pm
E: sales@electricireland.ie

Home Services/Home Energy Services 
T: 1800 372 333
Monday to Friday: 8am to 6pm
E: homeservices@electricireland.ie

International Contact Number
T: 00353 1 852 9534
W: www.electricireland.ie

By Post

Electric Ireland
PO Box 841
South City Delivery Office
Co Cork
T12C825

For more information, or for any queries, please contact us on:

Email: ecars@esb.ie
Facebook: Facebook.com/ESBecars
Phone: 0800 030 4893 (customer care line available 24/7)
Address: ESB Head Office, 27 Fitzwilliam Street Lower, Dublin 2, D02KT92, Ireland
Web:  www.esb.ie/ecars

ESB ecars in Northern Ireland

Email: ecars@esb.ie
Facebook:  Facebook.com/ESBecars
Phone: 0800 030 4176 (customer care line available 24/7)
Web: www.esb.ie/ecars/NI

What we do

ESB International offers services to utilities and governments spanning the entire project lifecycle, from initial audits and feasibility studies, to the specification and management of major capital projects. The starting point in all cases is to develop a deep understanding of the client needs, then finding the solution that works best for them, maximising value added and becoming co-creators in their energy strategies.

Email and Phone

T: 00353 1 703 8000
E: marketing@esbi.ie
F: 00353 1 703 8088

By Post

ESB International
One Dublin Airport Central
Dublin Airport
Cloghran
Co. Dublin
Ireland
K67 XF72

ESB Telecoms
Swift Square, Northwood Park
Santry, Dublin 9
D00 X8PT
Ireland.

E: salesenquiries@esbtelecoms.ie

Email and Phone

E: corporatecommunications@esb.ie

T: 01-7026009

All media enquiries outside of normal business hours (9am to 5pm) and weekends, please contact the Out of Hours number at: 087-255 7186

Our London office represents and supports ESB's growing business activities across the UK, covering business development and public and regulatory affairs. As part of their remit, the London team also work closely with both ESB International and ESB Trading.

If you would like to get in touch, you can reach us at:

ESB
2nd Floor
16-19 Eastcastle Street
London
W1W 8DY
United Kingdom

E: london.info@esb.ie

Media Enquiries

For all media enquiries regarding ESB's UK operations, please contact the Corporate Communications Team.

T: 0345 60 13 372
E: corporatecommunications@esb.ie

We have always taken a positive approach to disability and was among the first public bodies to appoint an Access Officer as required by the Disability Act 2005. The Access Officer plays a vital role in ensuring that people with disabilities can access services and information provided by ESB.  

• Providing assistance and guidance to people with disabilities, including our customers with disabilities, who have difficulty in accessing our services. 
• Providing guidance and advice to employees and potential employees to identify and implement reasonable accommodations, where required 
• Act as primary point of contact for customers, employees, and prospective employees to ensure accessibility of ESB services and information.
• Promoting accessibility across communications, customer service, IT and buildings.
• Collaborating cross-company to ensure full compliance with the Disability Act 2005.  

Contact Details  

To discuss your queries, concerns or comments with the Access Officer, you can do so in multiple ways.  

• You can send an email to disabilityaccessofficer@esb.ie. 
• You can telephone 01 7026009 where your initial contact details will be taken and passed onto the Access Officer who will arrange to call you back.   
• You can write to the Access Officer at ESB Head Office, 27 Fitzwilliam Street Lower, Dublin 2, D02 KT92. 

We recognise that Irish Sign Language (ISL) is an official language, and people are welcome to contact us if they wish to communicate through ISL. 

To ensure we can address your query as best as we can, please outline the specific issue or barrier you wish to discuss, your preferred method of communication and any supports you may require, alongside the appropriate contact details.

Non-Compliance with Disability Act 2005 

If you consider that we have failed to comply with Sections 25 to 29 of the Disability Act, you can raise a complaint with the Access Officer. Complaints will be recorded in writing and must relate to relevant services specified in the Act. It will then be forwarded to the appropriate ESB Business Unit for investigation and reply. 

If you are not happy with the result of our investigation, you may request to have the matter referred to a higher level in ESB for review.