ESB Networks Emergency and Loss of Supply Contact Information
Please call this number to report an emergency or a loss of supply.
T: 1800 372 999 (24/7 service)
From Abroad: 00353 21 238 2410 (24/7 service)
Please call this number to report an emergency or a loss of supply.
T: 1800 372 999 (24/7 service)
From Abroad: 00353 21 238 2410 (24/7 service)
ESB Head Office
27 Fitzwilliam Street Lower
Dublin 2
D02 KT92
Ireland
Contact Number (General Enquiries)
T: +353 1 676 5831
Under regulatory arrangements approved by the Commission for Regulation of Utilities (CRU), ESB’s licensed functions as the owner of the transmission and distribution electricity networks in Ireland (Transmission Asset Owner and Distribution Asset Owner) are carried out by ESB staff assigned to ESB Networks business unit, managed by ESB Networks DAC (an ESB subsidiary company). The ESB Networks business unit also carries out the functions of ESB Networks DAC as the licensed Distribution System Operator. Further information on these regulatory arrangements is available here.
Email & Phone
T: 1800 372 757
Monday to Friday: 8.30am to 6pm
Saturday: 8.30am to 1.30pm
From Abroad: 00353 21 238 6555
If possible please have your MRPN Number to hand when calling.
Email: esbnetworks@esb.ie
Website:www.esbnetworks.ie
Power Outages (esbnetworks.ie)
T: 1800 372 999 (24/7 service)
From Abroad: 00353 21 238 2410 (24/7 service)
Please call this number to report an emergency or a loss of supply. When you phone us you will be asked to choose one of two options. One of the options is for reporting a loss of supply, while the other option is specifically for emergency calls i.e. for reporting damage to networks through cable dig-ins or dangerous situations such as fallen power lines. Note: Whenever possible, this service will provide the caller with details of existing faults and estimated restoration times. If necessary, the caller can also choose to speak to a customer service agent.
Instead of talking about ourselves, we’d like to talk about how you’re at the heart of everything we do. Whether you’re a residential or business customer, our ambition is to always offer you the most relevant, affordable and innovative energy solutions that answer the way you use our electricity or gas services. We call this ’Smarter Living’ - a way of understanding and answering your needs so you can enjoy our energy with more control and in sustainable ways. ‘Smarter Living’ also defines our approach to supporting community initiatives and sponsorships.
Service
T: 1800 372 372 Monday to Saturday: 8am to 8pm
E: service@electricireland.ie
Sales
T: 1800 305 090
Monday to Friday: 8am to 8pm
Saturday:9am to 5.30pm
E: sales@electricireland.ie
Home Services/Home Energy Services
T: 1800 372 333
Monday to Friday: 8am to 6pm
E: homeservices@electricireland.ie
International Contact Number
T: 00353 1 852 9534
W: www.electricireland.ie
Electric Ireland
PO Box 841
South City Delivery Office
Co Cork
T12C825
Email: ecars@esb.ie
Facebook: Facebook.com/ESBecars
Phone: 00 353 1 258 3799 (customer care line available 24/7)
Address: ESB Head Office, 27 Fitzwilliam Street Lower, Dublin 2, D02KT92, Ireland
Web: www.esb.ie/ecars
Email: ecars@esb.ie
Facebook: Facebook.com/ESBecars
Phone: 00 44 345 601 8303 (customer care line available 24/7)
Web: www.esb.ie/ecars/NI
ESB International offers services to utilities and governments spanning the entire project lifecycle, from initial audits and feasibility studies, to the specification and management of major capital projects. The starting point in all cases is to develop a deep understanding of the client needs, then finding the solution that works best for them, maximising value added and becoming co-creators in their energy strategies.
T: 00353 1 703 8000
E: marketing@esbi.ie
F: 00353 1 703 8088
ESB International
One Dublin Airport Central
Dublin Airport
Cloghran
Co. Dublin
Ireland
K67 XF72
ESB Telecoms
Swift Square, Northwood Park
Santry, Dublin 9
D00 X8PT
Ireland.
E: salesenquiries@esbtelecoms.ie
E: corporatecommunications@esb.ie
T: 01-7026009
All media enquiries outside of normal business hours (9am to 5pm) and weekends, please contact the Out of Hours number at: 087-255 7186
If you would like to get in touch, you can reach us at:
ESB
2nd Floor
16-19 Eastcastle Street
London
W1W 8DY
United Kingdom
For all media enquiries regarding ESB's UK operations, please contact the Corporate Communications Team.
T: 0345 60 13 372
E: corporatecommunications@esb.ie
We have always taken a positive approach to disability and was among the first public bodies to appoint an Access Officer as required by the Disability Act 2005. The Access Officer plays a vital role in ensuring that people with disabilities can access services and information provided by ESB.
To discuss your queries, concerns or comments with the Access Officer, you can do so in multiple ways.
We recognise that Irish Sign Language (ISL) is an official language, and people are welcome to contact us if they wish to communicate through ISL.
To ensure we can address your query as best as we can, please outline the specific issue or barrier you wish to discuss, your preferred method of communication and any supports you may require, alongside the appropriate contact details.
If you consider that we have failed to comply with Sections 25 to 29 of the Disability Act, you can raise a complaint with the Access Officer. Complaints will be recorded in writing and must relate to relevant services specified in the Act. It will then be forwarded to the appropriate ESB Business Unit for investigation and reply.
If you are not happy with the result of our investigation, you may request to have the matter referred to a higher level in ESB for review.
If you are still not satisfied you can refer to the Office of the Ombudsman for consideration under the Disability Act. Here is the contact information and guidance on making a complaint from the Office of the Ombudsman.