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Back to Press Releases 09 February 2018

Electric Ireland Scoops Six Major Awards

9 February 2018

Electric Ireland won awards this week at the second annual awards in Dublin and the European Sponsorship Awards in London.

Electric Ireland scooped the top award at both events with the Grand Prix Award for Consumer Excellence and European Sponsorship of the Year. National Consumer Awards

Electric Ireland has taken top honours in the prestigious 2018 National Consumer Awards at a ceremony in Dublin last night. As well as the Grand Prix, the energy supplier also won three categories – Best Energy Price Plan, Best Energy Efficiency Service and Best Community Sponsorship Engagement. The national consumer awards which celebrate companies that provide exceptional value and service to customers in Ireland.  Electric Ireland topped a field which included energy providers, banks and telecom companies

The awards included:-

  1. Best Community Sponsorship Engagement for Darkness into Light. Electric Ireland was one of 5 entrants including Eir, Energia, SSE Airtricity & Virgin Media
  2. Best Energy Price Plan (Existing Customer): Electric Ireland was one of 1 of 4 shortlisted with Energia, Flogas & SSE Airtricity.
  3. Best Energy Efficiency Service for our Smarter home app. For this we were up against Bord Gais Energy, Energia, Pinergy & SSE Airtricity
  4. The Grand Prix – this was the overall award for the overall best customer business against every company shortlisted.

Bobby Kerr, Chairman of the judges said:

“Electric Ireland won the overall award for their Customer Centricity, innovative pricing that rewards customer loyalty, their decision to suspend their price increase for customers till February and their partnership with Pieta House and the community with their sponsorship of Darkness Into Light”.

Commenting on the awards Jim Dollard Executive Director Electric Ireland said:

“The awards are a fitting recognition of Electric Ireland’s commitment to relentlessly place the consumer at the centre of everything we do.  In placing the consumer first, we reward them for their loyalty by giving them the best long-term value in the market. During 2017, we also became the first energy supplier to offer residential solar PV in Ireland, and this year will see us reaffirm our commitment to providing customers with more quality, affordable, smart and energy efficient home solutions.”

“This is a great week for Electric Ireland. We are so proud to see our effort to support and reward our customers through our products, services and sponsorships being recognised at national and international level.  The customer is at the heart of our business strategy and we work hard to listen, understand and anticipate their needs.  I am so proud of our staff who work tirelessly to achieve this success across our business”.    

European Sponsorship Awards

Electric Ireland was internationally recognised for excellence at the European Sponsorship Awards (ESA) at the Science Museum, London on Wednesday 7th February for its sponsorship of Darkness into Light with Pieta House.    Electric Ireland picked up two awards:-

  • CSR Partnership of the Year 2017
  • European Sponsorship of the Year 2017

The ESA Excellence Awards show case the best in class campaigns across Europe and cover the entire spectrum of sponsorship disciplines.

Electric Ireland has sponsored ‘Darkness Into Light’ for Pieta House or the last five years.   Electric Ireland was recognised for its marketing and consumer insight that has helped achieve greater understanding and awareness of the issues relating to suicide and depression and motivating over 180,000 people to get up at 4.15am to do a 5KM walk each year.   The sponsorship has also helped generate €4.7 million in 2017 which is used by Pieta House to invest in support services nationwide.

Speaking about the sponsorship awards Jim Dollard said:

“It is also great to get this recognition for a sponsorship that is very close to the hearts and minds of our customers, staff and the general public.   This has been a courageous journey over five years working with Pieta House to understand the issues around mental health and doing something positive to demonstrate support.   It fits with the ethos of the ESB Group and Electric Ireland to show how businesses, communities and people can work together to do something positive to help people with the challenges they face every day.  We are so proud of these awards.”