ESB Telecoms Operation Centre (TOC) performs state of the art network
monitoring and fault handling for services delivered by ESB Telecoms (ESBT) to
our customers. Maintenance and support is provided nationwide, with first line
maintenance undertaken by locally-based personnel. Facilities include a number of element managers, a fault alerting system and
a customer traffic monitoring system. Alarm identification fault handling is
entirely automated.

The TOC personnel follow defined procedures for interaction with customers
and with internal resource teams. These procedures include call logging and
notification processes and underpin the Service Level Agreements offered by
ESBT to our customers. Service is provided on a seven day x 24-hour basis.