ESB and Your Data

At ESB our commitment to the privacy of your personal information goes beyond compliance with GDPR and focuses on building a culture that respects privacy at all levels in order to justify the trust that our customers and employees place in us.

Transparency

Our privacy notices are regularly reviewed and updated to ensure they clearly communicate all aspects of data processing and protection within ESB.

Accountability

Data protection metrics across ESB, our partners and suppliers are routinely monitored, audited and reported on to the highest level of management.

Involvement

Our customers and employees’ have meaningful control of their personal data; allowing them to access, update or delete data held by ESB upon request.

Integrity and Confidentiality

All personal data processed and stored by ESB is protected by state-of-the-art security infrastructure.

Responsible Processing

Every core processing activity performed by ESB is risk assessed and recorded in order to ensure privacy by design including elements such as: - purpose limitation, data minimisation, accuracy, etc.

Privacy Notices

The below privacy notices govern how we collect, use and manage personal information across the multiple businesses owned and operated by ESB.

This privacy notice applies to all personal data processed by the Electricity Supply Board (“ESB”) or an ESB subsidiary company in relation to their external stakeholders (except where governed by a separate privacy notice). ESB is a diversified and vertically integrated-utility operating across the Irish and UK electricity markets from generation, through transmission and distribution to the supply of customers.

For the purposes of data protection law, the Data Controller is the ESB or an ESB subsidiary company having their registered addresses at: - 27 Fitzwilliam Street Lower, Dublin 2, D02 KT92, Ireland.

To review the full privacy notice, please go this ESB privacy page here.

Note: All personal data processed by ESB and/or ESB subsidiary companies in relation to internal stakeholders (i.e. employees or contractors) are covered by a separate privacy notice which is available internally on the HubHQ intranet site.

All data processed by ESB’s Pension Office and/or the trustees of ESB’s Pension Scheme are covered by a separate privacy notice which is available on this webpage here.

This privacy notice applies to all personal data processed by Electric Ireland, a retail division of the Electricity Supply Board (ESB) which supplies electricity, gas and energy services to domestic households and businesses in the Republic of Ireland.

For the purposes of data protection law, the Data Controllers are Electricity Supply Board (Residential Customers) and ESB Independent Energy Limited (Commercial Customers) having their registered addresses at: - 27 Fitzwilliam Street Lower, Dublin 2, D02 KT92, Ireland.

To review the full privacy notice, please visit the Electric Ireland privacy notice page here.

This privacy notice applies to all personal data processed by ESB Networks, a wholly owned subsidiary of the Electricity Supply Board (ESB) which act as is the licensed operator of the electricity distribution system for all electricity customers in the Republic of Ireland.

For the purposes of data protection law, the Data Controller is ESB Networks DAC having their registered addresses at: - Three Gateway, East Wall Road, Dublin 3 D03 R583, Ireland.

To review the full privacy notice, please visit the ESB Networks data privacy section on its website here.

Note:

As per guidance government, ESB Networks DAC is a ring-fenced subsidiary of ESB and subsequently data transfers between ESB Networks and other ESB Group companies are limited to standard electricity market messages and communications.”

This privacy notice applies to all personal data processed by ESB ecars, a wholly owned subsidiary of the Electricity Supply Board (ESB) which builds, owns and operates EV charging networks for public use across the island of Ireland.

For the purposes of data protection law, the Data Controllers are ESB Innovation ROI Limited (Republic of Ireland) and ESB Innovation UK Limited (Northern Ireland) having their registered addresses at: - 27 Fitzwilliam Street Lower, Dublin 2, D02 KT92, Ireland and Eastcastle House, 27/28 Eastcastle Street, London, England, W1W 8DH (respectively).

Note: Personal data is shared between these two companies for the purposes of facilitating all island operations.

To review the full privacy notice, please see below.

What personal data we process and where it comes from

At ESB ecars, we recognise the importance of personal data entrusted to us. We may collect and hold a range of information about you. Examples of the types of information we may hold includes:

Contact Details: Including your name, address, telephone number and email address.
Personal documentation that you have provided to us. For example, proof of identification, address, or vehicle ownership.
Vehicle Information: Details about your vehicle including, make, model, registration number, as well as the year of registration.
Charging data: Charging session details including the date, time, location, duration and energy consumed.
Payment information: Credit/debit card details and bank account details you provide to make payment for the products and services we provide to you; as well as a record of your payment history with us.
Communications: Information about your interactions with us including recording/reporting of faults, issues encountered while charging on our network and account related queries.
Recordings of telephone conversations between you and our customer support teams.
Marketing information: details of your consent for us to send marketing information and your preferences around this.
Information provided by you when you take part in customer surveys or market research.
When you use our website and or mobile application, our cookies collect information about the pages you look at on our website and or mobile application and how you use them, your device type, operating system, and browser type. For more information on our use of cookies click here.
Any other personal data relating to you that you provide to us or that we generate in connection with our relationship with you.

We collect most of this information directly from our interaction with you, when you contact us in writing, by telephone or electronically (by email, using our website or on social media). Some information is collected as a result of you using our services. Some information may also be collected about you from contracted external third parties, such as Fleet Management service providers.

Why we collect your personal data

We collect your personal data so that we can manage our relationships with you. Activities that we require personal data for include:

Responding to requests and providing information.
Account registration and Account management.
Billing you and taking payment.
Issuing a charge point access card to you.
Building, planning and developing electric vehicle charge point networks.
Management of legal queries, disputes, and claims.
Compliance with legal and regulatory requirements.
A range of other activities which we are obliged to undertake, or which we have gained consent to complete.

We ensure that the information we collect is appropriate to the purposes for which it is obtained.

How we process your personal data

We use personal data so that we can, in accordance with our customer contracts, provide products and services to you and perform general account management. We may also use your personal data in order to meet our legal and statutory obligations and where we have a legitimate interest to do so, such as market research surveys or to defend against legal claims.

The following are the main ways we use personal data:

Discussing and responding to your requests for information.
To provide our EV charging services to you and maintaining your account.
Setting up new accounts and billing arrangements.
To send you charge point access cards.
Monitoring payment activity and managing debt.
Delivering service communications.
For the purpose of safeguarding someone’s vital interests, responding to statutory obligations or requests from the courts and enforcement authorities.
In order to respond to emergency situations.
In the detection and prevention of fraud and other crime.
To protect or enforce our rights or the rights of any third party.
Responding to and managing legal queries, disputes, and claims.
Developing, maintaining, and improving our services. For example, to conduct customer surveys, to analyse usage patterns, conduct research and enhance the performance of our services.
To enable us to provide services to you such as our online account management tool and Mobile Application.

Processes which require your consent

In order for us to carry out certain activities using your personal data, we may need to ask for your consent. When consent is being requested, we will provide options such as the choice of whether we may contact you by phone, post, email, text or through other digital media.

Where we require consent, we will explain why and provide sufficient information to allow you to make an informed decision.

When we receive consent to perform such activities, that consent may be withdrawn at any time by contacting us.

Direct Marketing.

ESB ecars may contact you for direct marketing purposes via Email, Phone, Post and/or SMS where we have received your consent to do so. You will only receive communication on the channel that you have opted in to. We will always give you an option of unsubscribing from direct marketing via the channel on which you received the communication from us.

Who we transfer your personal data to

We may transfer your personal data to, or disclose your personal data to, the following categories of third party:

Agents or suppliers: These are contract bound persons or companies who provide products or services that we use in conducting our business. These may include companies that: support our IT, process bills and payments, provide customer service and provide charge point network maintenance services.
Professional advisers: we may transfer or disclose personal data to professional advisers we may engage for any reasonable purpose in connection with our business, including assistance in protecting our rights.
EV charge point site owners including local authorities: We may provide third party EV charge point site owners and local authorities with energy consumption data relating to the charge points located at their sites. All data shared in this manner is fully anonymised.
Other external bodies: In certain circumstances, we may be required by law to disclose personal data to external bodies such as health and safety authorities, the national statistics agencies and law enforcement agencies.

In certain circumstances we may also provide fully anonymised data to other external bodies such as government departments, research institutions and local authorities.

When and where we transfer your personal data internationally

The majority of our suppliers, partners and advisors are located and process your personal data within the European Economic Area (EEA), the United Kingdom (UK), and countries recognised as providing an adequate level of data protection by the European Commission.

However, in providing a small number of our services, we may work with suppliers, partners and advisors which are located or process personal data within third countries.

In these cases, we will only transfer the personal data necessary for them to assist us in providing our services, and ensure they adequately protect your data. When personal data is transferred to these third countries, we will ensure these transfers comply with data protection laws, providing your data with the same level of protection it receives within the EEA and UK.

How long we keep your personal data

Personal data collected by us will be retained for as long as necessary to fulfil the purposes for which it was collected and to protect our business and our rights. We are required to keep certain types of information for specific periods to comply with legal requirements. The length of time we retain your personal data depends on the type of information and the purpose for which it was obtained.

What are your Data Subject Rights and how we manage them

You have several rights available to you to ensure we are appropriately managing the personal data we process in relation to you. These include the rights to be Informed, access, rectification, erasure, restrict processing, data portability, and object to processing (inclusive of automated decision making and profiling). For more detailed information about all the rights available to you, some associated limitations and how to raise a rights request, please visit our Data Subject Rights website page here.

How to contact us

The processing of personal data by ESB ecars is overseen by the ESB Group, Data Protection Officer (unless otherwise stated). If you have any queries about our use of your personal data, you can find the contact details for our Data Protection Officer on the website page here.

How to Raise a complaint

If you have an ongoing concern about our use of your personal data, you may wish to log a complaint. We would encourage you to contact our Data Protection Officer directly so they can assist you. Their contact details can be found - here.

You are also entitled to contact the relevant data protection authority such as the Data Protection Commission (DPC) where your data is processed in Ireland, or the Information Commissioner’s Office (ICO) where your data is processed in United Kingdom. All such contact information is available on this webpage here.

Updates to this privacy notice

We will occasionally update our privacy notice. Last Updated: March 2025.

Where updates represent a significant material change, we will post an announcement on our website prior to implementation, and where appropriate notify you via the contact information you have provided us.

We encourage you to periodically review this notice to be informed of how we use your data.

This privacy notice applies to all personal data processed by Electric Ireland NI, a retail division of the Electricity Supply Board (ESB) which supplies electricity and gas services to domestic households and businesses in Northern Ireland.

For the purposes of data protection law, the Data Controller is ESB Independent Energy (NI) Limited having their registered address at: - 27 Fitzwilliam Street Lower, Dublin 2, D02 KT92, Ireland.

To review the full privacy notice, please visit the data privacy section on its website here.