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Back to Press Releases 01 April 2021

Electric Ireland announces Moratorium on Disconnections until end of June

  • Electric Ireland announces extension of its existing disconnection moratorium until the end of June 2021
  • Extension applies to all 1.1 million Electric Ireland residential customers

Thursday, 1 April 2021

Electric Ireland today announced the extension of its disconnection moratorium for all its 1.1 million residential customers, thereby protecting its customers that may experience financial hardship and uncertainty as Level 5 of the Government’s Plan for Living with COVID-19 continues.

Electric Ireland has also asked all customers who are experiencing financial difficulty during these challenging times to make contact and they will work with them to find a payment plan that suits their individual circumstances.  

Marguerite Sayers, Executive Director, Electric Ireland commented on the announcement: “At Electric Ireland we have a rigorous engagement process in place with our customers who are experiencing financial difficulties. We are acutely aware of the challenges that some customers will experience now with the continuation of Level 5 restrictions. We want to ensure those customers will be protected and have peace of mind as we all deal with the challenges of on-going restrictions. The extension of our disconnection moratorium, which commenced last October for our customers means those most at risk can rest assured, they will continue to have the comfort they need at this difficult time, uninterrupted energy supply until the end of June. We also hope this will allow our customers that little bit of extra time to get back on their feet as restrictions start to ease.” 

Electric Ireland has also recently announced that its electricity and gas prices are to remain the same for all its 1.1 million residential customers despite other energy suppliers increasing their prices. On top of this, Electric Ireland is the only Irish supplier to offer an enduring discount rate of up to 8.5% for its gas and electricity residential customers, a discount that doesn’t disappear after a year. This is unique in the market compared to other suppliers who offer high upfront discounts that expire after twelve months, leaving customers with bill shock at the end of a contract period.


Notes to Editor: 

About Electric Ireland  

Electric Ireland was launched in 2011 as the retail arm of ESB Group supplying electricity, gas and energy services to the business and residential markets in the Republic of Ireland and Northern Ireland. Electric Ireland is recognised as Ireland’s leading energy provider, with a mission to create a brighter future for the customers and communities it serves.

• Electric Ireland deal with all residential customers having trouble paying their bills in line with the voluntary Industry Energy Engage Code and offer Fuel Poor customers that sign up to the Household Budget Scheme or Industry Solution Prepayment Meter a 5% discount. 
• Electric Ireland also works closely with vital organisations such as MABS (the Irish Money Advice and Budgeting Service), and SVP (Society of St. Vincent de Paul) to individually help customers who run into trouble paying their bills.
• Electric Ireland credited the bills of approximately ten thousand of its registered vulnerable customers with one-hundred-euro credit each at the end of 2020.
• Finally, for those homes that may experience fuel poverty Electric Ireland’s innovative ‘Energy Saving Scheme’ has made €1.2 million euros available in 2020 to ensure those customers are supported.